Privacy Policy

Who Is Responsible for Your Information?

The operator of this website is responsible for personal information processed directly through the site. For privacy enquiries or requests, contact us through the contact page.

Information We May Collect

The information handled depends on how you use the website and may include:

• contact details and message content you voluntarily provide when requesting support;
• technical information such as IP address, browser and device type, operating system, referring page, requested pages, dates and times;
• security, diagnostic and server-log information generated when the site is accessed;
• cookie, local-storage or preference information where those technologies are used; and
• records of consent or privacy choices where applicable.

Please do not send sensitive health, sexual or relationship information through general contact messages unless it is necessary and you are comfortable doing so.

How We Use Information

Personal information may be used to operate and secure the website, deliver requested pages or resources, respond to enquiries, diagnose technical problems, prevent misuse, understand site performance, comply with legal obligations and establish or defend legal claims.

We do not use information you submit through a support enquiry to send unrelated marketing unless you have separately chosen to receive it.

Lawful Bases

Where UK data-protection law applies, processing may rely on: your consent; steps taken at your request; legitimate interests in operating, improving and protecting the website; compliance with a legal obligation; or another lawful basis available for the specific circumstances.

Where consent is relied upon, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Cookies and Similar Technologies

The site may use cookies or similar browser storage for essential functionality, security and remembering preferences. External content or access providers may also use their own technologies under their privacy notices.

Non-essential analytics, advertising or marketing cookies should be activated only after any consent required by applicable law. You can also restrict or delete cookies through your browser, although blocking essential storage may affect functionality.

Service Providers and Third Parties

Information may be processed by providers supporting website hosting, security, content delivery, fonts, icons, technical support and resource-access functionality. Providers should receive only the information reasonably necessary to perform their services and may process it under their own terms and privacy notices.

We may also disclose information where required by law, to protect legal rights or safety, or in connection with a legitimate transfer or restructuring of the website. We do not sell personal information submitted directly to us.

External Websites and Resource Providers

When you follow an external link or interact with a third-party download or access service, that party may collect information independently. Its privacy policy—not this policy—governs its processing. Review the third party's information before submitting personal data.

International Transfers

Some service providers may process information outside the United Kingdom or your country. Where required, appropriate safeguards should be used, such as an adequacy regulation, approved contractual protection or another lawful transfer mechanism.

How Long Information Is Kept

Information is retained only for as long as reasonably necessary for the purpose for which it was collected, including support, security, record-keeping and legal requirements. Retention depends on the type of information, the sensitivity and volume involved, potential risk, operational need and any applicable legal period. Information is then deleted, anonymised or securely disposed of where reasonably practicable.

Security

Reasonable technical and organisational measures are used to protect information against unauthorised access, alteration, disclosure or loss. No website or internet transmission can be guaranteed completely secure, so please use care when deciding what information to send.

Your Privacy Rights

Depending on where you live and the circumstances, you may have rights to:

• request access to personal information held about you;
• ask for inaccurate or incomplete information to be corrected;
• request deletion or restriction of processing;
• object to certain processing, including direct marketing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• complain to a data-protection authority.

To make a request, use the contact page. We may need to verify your identity before responding. If you are in the UK, you may also complain to the Information Commissioner's Office.

Children

This website contains adult-oriented educational material and is intended only for people aged 18 or over. We do not knowingly seek personal information from children. If you believe a child has supplied personal information, contact us so the matter can be reviewed and appropriate action taken.

Changes to This Policy

This policy may be updated when the website, service providers or legal requirements change. The revised version will be posted on this page with an updated date. Please review it periodically.

Contact

For questions, privacy requests or concerns about how information is handled, please use our contact page.